The telco will establish a complaints team for small businesses after criticism of its compensation offer of 200GB of free data

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Optus says Wednesday’s 14-hour outage was the result of a routine software upgrade that took Optus’s network offline and forced staff to physically reboot services across the country.

It comes as the company moved to establish a dedicated complaints team for small businesses affected and said it would work to “resolve concerns” after criticism of the company’s compensation offer.

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